Your IT should be solving real problems, not walking someone through
a password reset. Again.
Every new tool, every migration, every update as a short course your people watch before they open a ticket.
Your strongest IT people answer the same questions over and over.
80 %
of tickets are the same basic questions. Each one takes 15 to 30 minutes away from infrastructure and security.
20 pages
of wiki that nobody reads. Calling IT is quicker, so the guide stays unopened.
Every rollout
starts it over: new version, new questions, the same tickets.
Lessons we built from documents like yours.
From ticket to self-help course, in minutes.
- Software guides
- Work instructions
- Release notes
01 Upload
A document, a deck, or one sentence describing the course.
02 Shape
Audience, tone, length. Your website or brand guide sets colours and fonts.
03 Publish
Preview, edit, export as SCORM or xAPI into your LMS.
40 %
fewer tickets
60 %
quicker resolution
3x
more people using the documentation
The docs aren't the problem. Getting them to people is.
The guide becomes a course
Upload the guide, the work instruction or the release notes. Learnfluence turns each step into a lesson with a short video.
The lesson comes before the ticket
Link the course in the rollout email and the helpdesk portal. IT keeps the hard cases, not the password questions.
A course for every rollout
New tool, new version, new process: one course, in the LMS or shared by link, ready before go-live.
New screen, new lesson
Regenerate the lessons an update affects. No outdated screenshots left in the course.
What repeat questions cost your helpdesk
Move the sliders.
200
Fewer tickets per month
1,200 h
Work hours saved per year
€34,375
Cost savings per year
Assumptions: 40 % fewer tickets, 30 minutes per ticket and the salary you entered. We go through your real numbers in the demo.
Work through your numbers in a demoThe same tool, four more jobs.
See your own document
as a course.
Send us a document ahead of the call. We bring the first draft.